YOUR GUARANTEE

Diplomat Travel Services Ltd ( diplomat-travel.com) company registration 1461715 , is a fully bonded member of IATA/ATOL The air holidays and flights in this side are ATOL protected by the Civil Aviation Authority. Our ATOL number is 1355

1. YOUR RESERVATION/ CONTRACT

Our reservations office is open during normal business hours, Monday to Saturday. Reservations may be made through your local Travel Agent or directly with our office simply by calling 020 7 730 2201 to check availability and make a booking for the holiday of your choice. A contract will exist as soon we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. PAYMENT AND CONFIRMATION

If you book your holiday more than 8 weeks before your departure date, you must pay a deposit of £75.00 per person, plus any relevant insurance premium, which must be received by us within five days of you making your reservation. On receipt of your deposit we will make your holiday arrangements and send you a confirmation invoice containing the details of flights, accommodation and price. You must check the details on this invoice as soon as you receive it and raise any queries with Diplomat Travel immediately. The contract is only confirmed when Diplomat Travel issues the confirmation/invoice. This is your only commitment until 8 weeks prior to departure when the final balance is due. You will not receive any further reminder. Please ensure balances are paid promptly as failure to do so may result in us having to cancel your holiday

3. IF YOU CHANGE YOUR HOLIDAY

Circumstances can arise whereby you may wish to transfer to another holiday, or depart on a different date. Once we have accepted your original booking and you wish to change, or alter any details of your booking , we shall be obliged to levy an alteration fee of £25.00 per booking to cover the additional expenses we incur. Should you change the date of your holiday within 8 weeks of departure, then the charges will be in accordance with the cancellation fees listed in part 4.

4. IF YOU CANCEL YOUR HOLIDAY

If you or any member of your party finds they are unable to take the holiday reserved, the person signing the booking form must notify your agent or us in writing as soon as possible. The cancellation will be effective from the date it is received in writing by our office.
Up to 56 days: Loss of Deposit
56 - 28 days: 50% of total cost
27 - 14 days: 70% of total cost
13 - 7 days: 90% of total cost
6 days or less: Total holiday cost

If the reason for your cancellation falls within the scope of the insurance policy you have taken out, any claims should be made direct to them by requesting a claim form. If you paid an insurance premium to Diplomat Travel, this is a non-refundable item and will not form part of any refunds. You must pay all outstanding balances to Diplomat Travel prior to reclaiming them from the insurance company.

5. WHAT YOUR HOLIDAY PRICE INCLUDES

1. Tourist or economy class return scheduled or charter flights between UK and destination.
2. In flight meals or refreshments according to flight timing.
3. Return transport between resort airport and your chosen hotel as described based on a minimum of two people.
4. Private bath or shower and toilet in every hotel room reserved by Diplomat Travel
5. Assistance of Diplomat Travel representative or local agent in resort.
6. Meal arrangements as specified.
7. Air Passenger Duty.

6. WHAT YOUR HOLIDAY PRICE DOES NOT INCLUDE

1. Transport between your home and U.K. Airport and portage to check in desks.
2. Holiday Insurance (Please do insure)
3. The cost of personal expenses such as excursions, drinks, laundry etc.
4. Supplements for single rooms, under occupancy for studios, apartments and villas.
5. Meals and other additional services such as sun loungers, air conditioning (where charge applicable), sporting facilities, telephone calls, safe deposits, mini bars etc. and any other services not shown as being free.
6. Flight supplements where applicable

7. SURCHARGE GUARANTEE

The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled air fares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator or organiser. Also government action such as changes in VAT or any other Government imposed changes and currency changes in relation to an exchange rate variation.
In the case of any small variation, an equal amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case an administration charge of £1.00 per person together with an amount to cover travel agents commission will be payable. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse the policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your confirmation invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in clause 11, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out in clause 11. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. No refund will be offered should the value of sterling gain in value against the appropriate currencies prior to your departure. All services in Turkey are paid by Diplomat Travel in Sterling.

8. AIRLINE TICKET CONDITIONS

When you travel on an airline, scheduled service or otherwise, their conditions of carriage apply. Some of these will limit or even exclude liability. These conditions are the subject of International Agreements between countries. Your travel agent can normally advise you of these conditions or copies of the relevant International Conventions and Conditions of Carriage are available from our offices on request.

9. CONDITIONS OF TRAVEL

We reserve the right to change airlines or aircraft types at any time and this will not be a major change for the purpose of these booking conditions. Some flights may need to stop en-route and where we know about this in advance we will let you know. Please note that we cannot guarantee the flight times given in fligh pages and on your booking confirmation. Actual flight times will be shown on your tickets. On receipt of your flight tickets please check the timings. If you fail to check in on time the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such situation arises and any cost or lost incurred as a result will be your responsibility.

When you travel by air or sea, the transport operators “conditions of carriage” apply to that part of your holiday or flight. These can be inspected on request. In respect of carriage by air or sea, our liability in all cases will be limited in the manner provided by the relevant international agreements (such as the Warsaw Convention) copies of which will be supplied on request. It is not normally possible to change your return journey arrangements once travel has begun, but if you are able to do so, a charge will be made by the airline. If you lose your air tickets, you may have to pay a fee in order to obtain replacements. Such charges are not refundable. If you are prevented from travelling on an aircraft or other transport because your behaviour is unacceptable to a person in authority, or if your conduct is causing upset to other travellers, we will consider your booking cancelled. In these circumstances, we will not issue any refund or compensatory payment to you. You must report any loss or damage to your baggage immediately to an appropriate person in authority – for example, an airline official – who can supply a written report for you to use in any later insurance claim. We cannot accept any loss or damage unless it is caused by our own negligence.

10. FLIGHT DELAYS

The vast majority of holiday flights depart on time but we accept that delays do occur from time to time. The cause of delays are many and varied and unfortunately beyond our control. Minor changes include departure times changing by less than 12 hours or changing the airline or aircraft type. We do not have to tell you immediately about minor changes and we will not pay compensation. Once you have checked in for your flight and passed through passport control, please keep a close watch on the television monitors showing the departure details of your flights. Very rarely are announcements made calling passengers to flights due to depart. If your flight should be delayed due to a technical problem or poor weather conditions, the airline will not pay out compensation and therefore neither can we. However, your travel insurance does offer cover against extensive delays and we recommend that you purchase such cover. There are occasions your baggage may be delayed however please make sure your holiday insurance covers such delays. Please See page our insurance page for details.

11. IF WE CHANGE YOUR HOLIDAY

We hope that we will not have to make any changes to your holiday. Because our holidays are planned many months in advance, we sometimes do need to make changes. We have the right to do this at any time and we will keep you or your travel agent informed as soon as practicable. If there is a fundamental change to your holiday arrangements, such as a departure from a different airport, except between Heathrow, Gatwick and Stansted, a change in flight timing of more than 12 hours or a lower grade hotel, you may take the following alternatives:
A. Accept the changed arrangements notified to you.
B. Purchase another holiday from our Internet Pages.
C. Cancel the holiday.
If you accept A or B we will pay you compensation on the scale set out below. If you accept C we will refund all the monies you have paid us plus the compensation set out below.
Period before departure Refund per person
More than 56 days Nil
56 - 25 days £10
24 - 8 days £15
1 - 7 days £20
Force Majeure. Compensation will not be paid if your holiday is changed due to war, threat of war, civil disturbances, natural disaster, industrial disputes, terrorist activity, riots, civil strike, technical problems to transport, airport closures, adverse weather conditions and similar unusual or unforeseeable circumstances beyond our control.

12. IF WE CANCEL YOUR HOLIDAY

Under certain circumstances beyond our control it may be necessary for us to cancel your holiday arrangements e.g. lack of support making the holiday economically un-viable or other reasons. Diplomat Travel will make every effort to offer an acceptable alternative. If you feel unable to accept this alternative holiday we will refund all monies paid. We will not cancel your holiday after the balance due date; except in exceptional circumstances beyond our control.

13. IF YOU HAVE CAUSE TO COMPLAIN

If, during your holiday you have reasonable cause to complain, please contact our representative immediately as they will often be able to resolve your problems on the spot. You should also ensure that you contact the relevant supplier of the service, which has given you cause for complaint. If this is not possible it is in your own interests to register your complaint in writing in the resort. A letter should follow this from the party leader addressed to our office in London within 28 days of your return from holiday.

14. OUR RESPONSIBILITIES

We are responsible for making sure the holiday we supply is in accordance with the web site description and that all advertised services reach a reasonable standard. We are also responsible for the actions and failures of our employees. If any part of your holiday is not as promised and seriously affects the enjoyment of your holiday, we will pay you appropriate compensation, which will not exceed the cost of your holiday (excluding insurance premiums).
We are responsible if you are killed, injured or fall ill because one of our employees negligently fail to perform their duties.This does not apply if your death, illness or injury is unforeseeable or unavoidable or brought about by a third party not connected with our holiday arrangements

15-THE 1998 DATA PROTECTION ACT

Information you provide will be held on our computers (and in other ways) for use by us and other Diplomat Travel Services Ltd companies for the following purposes:-
Booking information: information about you (and the travelling party) may be passed to holiday providers and others and may include things such as religious beliefs, dietary requirements, you (or your travelling party’s) physical or mental health. This information may also be transferred abroad.
Insurance: if you apply for insurance, then we may process information (including medical information) about you
(or your travelling party) and pass it to the insurers. We may also monitor and/or record your telephone conversations with us for security purposes and to ensure consistent customer service levels, including staff training. By entering into a contract with Diplomat Travel you agree to the use and disclosure of information by Diplomat Travel as described.

16. UNREASONABLE BEHAVIOUR

If someone in authority believes you are unfit to travel or likely to disturb or harm others, they may prevent you from travelling. Similarly, if your behaviour at your holiday property is considered to be unacceptable by the hotelier or owner of the property, you may be asked to leave.In both instances, your contract with us will end immediately, there will be no refund for unused travel or accommodation and
you will be entirely responsible for all expenses you may incur. We will also hold members of your part jointly or individually liable for any damage to the property, together with legal costs we incur in pursuing the claim. We cannot be held responsible for the actions or behaviour of other passengers/guests who have no connection with your holiday arrangements or us. PLEASE NOTE
All information relating to hotels, resorts and itineraries, has been carefully checked before we put them I Internet pages in December 2004. If there is an error, which is likely to affect the enjoyment of your holiday, we will advise you as soon as is practicable after it has been brought to the attention of our company.

DISCLAIMER

Every effort has been made to ensure that the information shown in this website is accurate. However, we can accept no liability for any inaccuracies above that laid out in our terms and conditions (above) for holiday and flight bookings.

This site is subject to copyright and no unauthorised reproduction is permitted.